CoH2 instant BugSplat, just purchased the game.

#1
3 years ago

o i just bought the game. Every time I try starting it, the black window pops for split second and then disappears followed by bugsplat errror - 1129468744
Here is a part of "warnings.log"
23:45:03.82 GAME -- Company Of Heroes 2, Build [4.0.0.23395], Language [english]
23:45:03.83 Plat::Win32 -- Desktop PPI 96, DPI Scaling: 1.000000
23:45:03.83 GRAPHICSSETUP -- Previous run did not pass graphics setup stage, using default settings.
23:45:04.10 SPDx11 -- Adapter [NVIDIA GeForce GTX 1660 Ti]: 3072MB dedicated video memory, 0MB dedicated system memory and 1023MB shared system memory.
23:45:04.10 SPOOGE - Driver[DirectX11_Rendering_Device] version[4,37]
23:45:04.10 AUTODETECT WITH NO DEVICE CREATED YET! using desktop resolution for the performance level test
23:45:04.25 SPDx11 -- New Device RefCount [2], New DeviceContext RefCount [1]
23:45:04.25 SPDx11 -- Adapter Description = NVIDIA GeForce GTX 1660 Ti
23:45:04.25 SPDx11 -- Driver Vendor = 0x000010de Device = 0x00002191 SubSys = 0x3ffc17aa Rev = 0x000000a1
23:45:04.25 SPDx11 -- Driver Version Product = 26 Version = 21 SubVersion = 0 Build = 446.14
23:45:04.25 SPDx11 -- Driver LUID = 0x00000000-0x00011b46
23:45:04.26 SPDx11 -- 3072MB dedicated video memory, 0MB dedicated system memory and 1023MB shared system memory available.
23:45:04.26 SPDx11 -- [1] GPUs found.
23:45:04.26 ShaderDatabase: using shader profile [ps50]
23:45:04.31 Unable to load shader [coh2_impostor_billboard] so replacing with [defaultshader]

Application closed with error code 1129468744

Full log - https://easyupload.io/im65iw

Game is running on a laptop. I7-9750h, 1660ti, 16gb ram. System is fully updated, including windows 10. Tried running it as a admin, enabling and disabling Hybrid mode, only leaving nvidia gpu available, or both at the same time. The game doesnt run in any case, neither on iGPU neither on Dedicated gpu. Game is installed in a default Steam folder. Game files are verified. Tried deleting mygames/Company of heroes 2 folder.

Something extra thats bothering me, I have found this stuff inside sysconfig.lua file
--~ These are used to tweek the options screen
applicationBaseMemory = 500
d3d10AdditionalMemory = 32
allowableVirtualMemoryUsage = 128

in sysconfig.lua file it says "version = 1011 -- update SystemConfig.cpp when you update this", but i cant find it anywhere in my pc.

Also, as you see from warrnings log, it ends with shader unable to load.... Maybe you can follow this up?
Game files validation - DONE
Re-Downloading game - DONE

Comments

  • #2
    3 years ago
    SkarvionSkarvion Posts: 1
    edited June 2020

    Hey man,

    I have a similar problem to you right now and already passed this stage. Not to say I have completely fixed it yet. You mentioned that the game shows a black screen then close down with a bug splat. I solved it by deleting the Company of Heroes user directory. Basically it's in "C:\Users_Your name_\Documents\My Games\Company of Heroes 2\". Same directory where you find that warning.log. Move out your replay/save games first then delete the entire folder. Then if you run the game, it will generate it again.

    That being said, I have other bugsplat issue as my game does not have any sound and I can't neither save settings nor play games. This is a new problem to me after having the game for 4 years. Probably gonna post my own thread later.

    Let us know how it goes.

    Cheers

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